Store Policy
At Baseline, we want to make sure shopping at our welcoming Shop is as enjoyable as possible.
That’s why we’ve developed a clear store policy outlining everything you need to know about how we operate.
You can find a full outline of our policies below. If you can’t find the information you’re looking for, get in touch.
We look forward to serving you at Baseline.
Important Information to Know
NO RETURN ( ALL SALES ARE FINAL )
All Sales are final, We DO NOT offer Exchanges, Returns or Refunds of any kind on any item offered for sale in our store.
NO EXCHANGE (SALES ARE FINAL)
Sadly we DO NOT offer an Exchange policy of ANY KIND on ANY ITEMS offered for sale in our store.
WHY NO RETURNS OR EXCHANGES? - YOU MIGHT ASK..
Because you do not want to wear clothes someone else wore, even if it is just for once.
We do not want to sell you clothes that someone else wore.
​
And as some of Our Garments are manufactured in Ecuador and sold locally in Egypt, for the convenience of our customers, it's not possible for us to return these back to the manufactures as the management and shipping costs are prohibitive.
And to make any returns we would have to incur at least a 30% additional cost, which means we will have to pass the cost back to you, the customer.
Instead, we ask you to make sure you are purchasing the product you are going to keep and use.